top of page

Fleurs&Ink’s - Terms & Conditions & Privacy Policy

At Fleurs&Ink, we want to give our customers the most enjoyable experience, That’s why we believe that our T&C’s and privacy policies should be fair, clear and transparent. Below you’ll find a list of all our T&C’s and Privacy Policy. If you can’t find the information you’re looking for - please don’t hesitate to contact!

Terms & Conditions

These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Fleurs&Ink (we, us, I) makes available to you, the event commissioner(s), any of our services. By paying 25% deposit to secure your wedding flowers and wedding date with Fleurs&Ink you agree to the following terms and conditions: 

 

Fleurs&Ink Products And Services 

1.1 All of Fleurs&Ink products are dependent on availability. In the event of any supply difficulties, shortages or unforeseen economic events, we agree the right to substitute a previously agreed ingredient or component with a design of the equivalent value and quality that is without notice. This includes foliage, plants and sundries that may not also be available. I would stress that qoutes do contain several seasonal flowers and alternatives will be discussed with clients, whilst Fleurs&Ink will make every reasonable effort to source alternative products. 

 

1.2 All personal consultations are to be made by appointment only no sooner than 12 weeks prior to wedding date (unless at Fleurs&Ink’s discretion), it is largely unreasonable to expect Fleurs&Ink to know what will be available given weather and economy prior to this point in regards to smaller details and filler flowers and foliage. 

1.3a All weddings and events have a minimum spend of £750, unless otherwise discussed. Price includes one consultation lasting no more than 60 minutes, initial quote, Fleurs&Ink to confer with venue, supplier, etc. Fleurs&Ink is available via email to answer any queries or questions you may have. 

 

1.3b Any extra requested 1:1 consultations will be billed with travel expenses at a cost of £50 per hour. Fleurs&Ink makes all reasonable efforts to ensure that extra consultations are never needed beyond reason of in-depth quote, consultation, email and telephone contact. This is to protect the personal and ethical operating space of Fleurs&Ink as an individual.

1.4 A deposit of 25% is required to secure the date and is non-refundable.

 

Price And Payment 

2.1 Prices listed within Fleurs&Ink’s initial quote are valid for 12 months from the date sent to you, the events commissioner. If you event is longer away than 12 months then prices in the initial quote should be taken as a guide only. Should the price of components or design rise significantly (more than 10%) we shall notify you, the events commissioner as soon as reasonably possible and pass this cost onto said commissioner. 

 

2.2 A deposit of 25% must be made by events commissioner to secure their date with Fleurs&Ink, whom reserves the right to not hold this date until payment has been made. Refunds of this depend on 1.4 and if a 1:1 consultation has already occurred, if so the 25% will cover the cost of this to the events commissioner for Fleurs&Ink’s time, expertise and labour. 

2.3 The 25% deposit is deductible from your balance. A further 25% of your order is due 6 months prior to your wedding. The remaining balance is due 4 weeks prior to your wedding. Payments can be made by the above deadlines or monthly if preferred (as long as the full balance is paid 4 weeks prior to the event. These payments must be paid in the bacs details payable in the ongoing and initial quote sent to the events commissioner and referenced accordingly so. 

Delivery, Set Up & Removal

3.1a Fleurs&Ink charges a flat rate of £50 for delivery, set up and removal within an 1 hour travel time. For travel for more than an hour, this is charged at a rate of an additional £15 per hour.

3.1b Fleurs&Ink will include travel and delivery charges in all quotes within radius of (3.1a), you ,the events commissioner, are required to pay extra fees if venue should alter outside of this initial scope. 

3.2 Fleurs&Ink will personally deliver and set up all events commissioner’s orders, unless otherwise agreed. Larger events can involve the use of trusted hire florists who will be briefed by Fleurs&Ink and provide the same service. 

 

3.3 Fleurs&Ink do not include a tear down or maintenance fee to events dressers in their quote. Fleurs&Ink take no responsibility for damage or wear caused to rental objects from other events providers. 

 

3.4 Fleurs&Ink will remove florals from vessels in their ownership upon collection of any hired items and vessels. These florals will be left at the venue for the events commissioner to collect. It is advised that you leave your own vessels at the venue for the florals to be placed in. It is the responsibility of you, the events commissioner, to ensure that florals are taken away from the venue after the event and or removed from hired vessels not in the ownership of Fleurs&Ink.

 

3.5 Fleurs&Ink do not accept responsibility for any failure to collect event florals, wear and tear of any arrangement used by the wedding party - for example the misplacing of buttonholes or the damaging of flowers and vases that do not reflect the quality in which they were collected. Any oversight to correctly transport flowers, attach flowers or care for flowers in appropriate conditions remains the responsibility of wedding party and or events commissioner’s.

3.6 Fleurs&Ink requires that we are the sole provider of florals at your event. Please note that other than a team of trusted church related dressers or events dressers, Fleurs&Ink will not work with or provide flowers for other florists or family members. 

 

3.7 Fleurs&Ink accepts no responsibility for damage caused by flames or lit candles at an event once we have left the event set up. Whilst we, Fleurs&Ink, can provide candles and vessels for the events commissioner, these remain the sole property of the events commissioner once even set up is complete. Fleurs&Ink will never light candles or be responsible for the lighting of candles at any event, this is non negotionable. 

 

Props Hire

4.1 Items hired or borrowed from Fleurs&Ink (such as vases, milkchurns, arches, crates, neons and props) shall at all times remain the property of Fleurs&Ink. You, the events commissioner, are responsible for the security of the goods from the time they are delivered, until the time they are collected and back in possession of Fleurs&Ink. All items must be returned in the condition they were delivered and to the correct amount hired by you. Failure to do so by you, the events commissioner, will result in a replacement fee to cover their initial cost, the time and profit lost in their absence for other events plus the time required to resource or fix the items. 

 

Complaints Procedure 

5.1 In the event that any events commissioner is not happy with the product or service they have received, any complaints should be addressed in the first instance and within 1 working day of the delivery date to info@fleursandink.co.uk.

 

 

Disclaimer - Ill Health, Acts of God or Adverse Weather Conditions

6.1 We fully endeavour to ensure that Fleurs&Ink is fully operational and error free, although we can not always guarantee this. Acts of god, sudden ill health and adverse weather may effect our ability to deliver our product or service. We have contingency plans in place for all such events, however ultimately we cannot accept any responsibility for acts of god, sudden ill health and adverse weather conditions and if Fleurs&Ink becomes obstructed from providing our services or product as agreed with the events commissioner, then we will offer a full refund of monies paid. 

 

Cancellations 

8.1 Cancellations of Fleurs&Ink products or services must be given as soon as reasonably possible. If you cancel your events after full payment has been made (prior two weeks before the event), we will be unable to offer you a refund and will retain the full amount. Please see below for further timescales and refund amounts:

 

2 weeks up until event date, full deposit retained and full amount payable. 

 

4 weeks up until event date, full deposit retained and 75% of full amount payable. 

 

3 months up until event date, full deposit retained and 50% of full amount payable.

 

Photography 

9.1 Fleurs&Ink will have permission to post any wedding photographs on their social media pages taken by the professional photographer hired by yourself, the events commissioner, unless otherwise discussed.

 

General 

10.1 Fleurs&Ink reserves the right to change the terms and conditions of their services from time to time. We will inform the events commissioner of any changes to the Fleurs&Ink terms and conditions. If you do not sign and return a copy of the terms and conditions listed herewith, by the act of paying a booking fee deposit you are proceeding with the booking and entering into a contract and therefore agree to these terms and conditions

Privacy at Fleurs&Ink

At Fleurs&Ink, we know that privacy is one of the most important issues for all of us on the Internet. The following discloses the information gathering and dissemination practices for Fleurs&Ink

Your email address is safe with us. We never rent, sell, or exchange your contact information with anyone. Subscribers can unsubscribe at any time and are under no obligation to receive our communications. Fleurs&Ink is legally bound by the guidelines set forth in this privacy policy.


How We Use Data

We collect customer information to enhance or products and the service we provide to our customers.

From time to time, Fleurs&Ink may send promotional e-mail. By supplying us your contact information, you agree to receive these communications. The information you submit to Fleurs&Ink remains your property, but by submitting that information to Fleurs&Ink you grant us the right to use that information for marketing purposes.


Unsubscribe

We provide unsubscribe instructions within each email we send out. Alternatively you can contact us using the Contact page of this site.


IP Addresses/Operating System/Browser Type

When you visit our web site or click on one of our links, we may automatically record your I.P. address, operating system, and browser version. We use this information to generate usage statistics and to ensure that our site and emails are accessible to the widest possible audience. We may also use I.P. addresses to track abuse of our system.


Third-Party Links

This site (and our emails) contain links to other to is not responsible for the privacy practices or the content of such Websites.


Cookies

From time-to-time, we may use cookies to determine which third party offers our members utilize. We will never share this data in individual form.


Notification of Changes

Fleurs&Ink reserves the right to modify this privacy policy at any time without notice.


Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us via the Contact Page or by emailing info@fleursandink.co.uk


Your Acceptance of These Terms

By using this site, you agree to the Fleurs&Ink Terms and Privacy Policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of the terms and policy at any time. All changes will take effect immediately upon their posting on the site. Please check this page periodically for changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

bottom of page